How can I place an online order?

Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. If your order contains more than one item, it might be fulfilled with more shipments, and you will be informed each time up front.

Does BAG offer personalisation services?

Yes, BAG does offer personalisation to your special BAG. Feel free to reach out to us via the Contact Form and we will get in touch as quickly as possible.

What should I do if I cannot find the product I am interested in online?

Our website offers a wide selection of products from the latest collections, and the catalog is updated regularly with new arrivals. If the item you are looking for online is not currently available, you can contact us directly via our Contact Form.

Can I return a product purchased online?

If for any reason you are not satisfied with the products purchased on our website, you can return them for free within 14 days from delivery or collection.

Before requesting a return, please ensure that the items comply with our Terms & Conditions. The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 
You can return the item via our website or directly by writing an e-mail to info@the-b.ag.

Is the return free?

The return of the articles purchased online is free, provided it is performed in compliance with the conditions and the time frame specified by our return policy.

How long will it take to receive a refund for my return?

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This verification normally takes about 7 days. The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.

You will receive a confirmation e-mail as soon as we have authorized the refund.

How long will it take to receive my order?

Orders are typically delivered between 2–3 business days from the moment the order confirmation e-mail is sent.

As far pre ordered products and/or personalized products which are not yet ready to be shipped at the time of the submitting your order, we shall deliver such products at the relevant estimated delivery date (namely within 3 (three) weeks, starting from the sending of the relevant confirmation email, for personalized products and within 8 (eight) weeks, starting from the sending of the relevant confirmation email, for pre-ordered products.

Once the package is shipped, you will receive a confirmation e-mail with the tracking number of the courier.

How can I select the shipment method?

You can select the shipping method (if available) from the drop-down menu and the relevant amount is displayed in the shopping bag.

How can I track the shipment of my order?

You will receive an e-mail with the tracking number and a link to track the packages. If your order contains more than one item, it might be fulfilled with more shipments, and you will be informed each time up front.

How can I take care of my bag?

Maintenance and cleaning of leather bags

Our leathers undergo craftsmanship processes performed using traditional methods to achieve an unsurpassed final effect.

Please use your bag consciously and clean it only with a dry, soft cloth before storing it in the original dust bag in a well ventilated place far from heat sources or damp.

We discourage the use of any products or the management by unauthorized third parties. For any specific need, please contact exclusively us via our Contact Form.

How can I clean the inner lining of a bag? 

The lining, which may be in fabric or leather, is an integral part of the bag and consequently cannot be subject to targeted maintenance. We recommend the utmost caution when using the bag, specifically by ensuring that any containers (e.g. nail varnish, creams, lipstick, water bottles, etc.) are closed scrupulously and by refraining from carrying loose objects that could damage or stain the lining.

Can I request the reparation of a bag?

All our products can be subject to minor accidents or simple wear and tear during daily use. For any needs, we recommend that you only contact our website. We have repair facilities in Germany that we can give your BAG to. Please contact us if you have any issues with your BAG.

Each case is treated with passion and professionalism by our specialised technicians, offering a customised approach based on a variety of factors that make each of our interventions unique (e.g. age of the product, kind of the leather, type of the problem, any technical limitations, etc.).

We strongly discourage the use of any chemical products or the management by third parties not to invalidate the terms of the legal warranty, which is enforceable in case of product conformity defects within the terms provided by the applicable law.

What is AGEC law?

AGEC law is aimed at improving information transparency on waste generating products and promotion of circularity. It is an important step forward in addressing challenges related to circular economy and sustainability. Discover our manufacturing and production here.